In the online store, you can only buy from Hungary. The crochet patterns are from Küdöld in my ETSY shop are available.

Introductory provisions

The terms and conditions of these Terms and Conditions come into effect www.bunnymoonhu.com on the website, in the related online store (In the shop).

Please read the General Terms and Conditions carefully before purchasing, as by placing your order you accept the General Terms and Conditions of my Company!

If you have any questions about the use of my webshop, the purchase process, my products or the General Terms and Conditions, please contact my company at the following contact details:

The customer's contractual partner (my company details):

Name: Rebeka Novák-Szabó ev

Headquarters: 7634 Pécs, Park u. 8.

Postal address: 7634 Pécs, Park u. 8.

Tax number: 56542903-1-22

Registration number: 55199289

Bank account number:

Representative's name: Rebeka Novák-Szabó

Website address: www.bunnymoonhu.com

E-mail address: bunnymoon.hu@gamil.com

Name, address and contact information of the hosting provider: Tárhely.Eu Szolgáltató Kft.; Headquarters: 1097 Budapest, Könyves Kálmán körút 12-14; Telephone number: +36 1 789 2 789; Website: https://tarhely.eu/

Concepts

Digital product: a product that is created in a digital format and requires some kind of target device in order to use it. A digital product can usually be downloaded or used as a cloud service. A digital product can be, for example, a digital photograph, a spreadsheet, a video, a program or a website. In the case of this online store, the crochet pattern is in PDF format, which can be downloaded immediately.

Seller: www.bunnymoonhu.com owner and operator of the site, the company listed in point 2 of the General Terms and Conditions (hereinafter: Seller)

I'm afraid: Seller and Consumer/Business together

Consumer: an adult natural person who has reached the age of 18 acting outside the scope of his economic activity or profession

Consumer contract: contract, one of whose subjects is a Consumer

Warranty: in the case of the Consumer contract, according to the Civil Code, the guarantee that goes beyond the legal obligation, or voluntarily undertaken for the proper performance of the contract, is a mandatory guarantee, which is based on the law

Contract: Conclusion of the sales contract between the Seller and the Consumer/Business using the webshop and e-mail

Absentee contract: a contract for the purchase of the digital product that is the subject of the contract or the provision of a service, which is concluded without the simultaneous physical presence of the parties, using a means of communication between those who are absent, within the framework of a distance selling system

A means of communication between those who are absent: a tool suitable for making a contractual declaration in the absence of the Parties, e.g. Internet access device, form, catalog, telephone

Product: a marketable digital product or physical product in the inventory of our webshop, which is intended for sale, can be taken into possession, is the subject of a contract

Undertaking: a person acting in the scope of his economic activity or profession

Web shop: online store where the contract is concluded

Applicable legislation

CLV of 1997. Act on Consumer Protection

LXXVI of 1997 law on copyright

CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society

151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables

CXX of 2011 Act on the right to self-determination of information and freedom of information

Act V of 2013 on the Civil Code

19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between the consumer and the company

45/2014. (II.26.) government decree on the detailed rules of contracts between the Consumer and the business

The European Parliament and Council (EU) 2016/679. (27.04.2016) on the management and protection of the personal data of natural persons, as well as on the free flow of this data, and on the repeal of Regulation 95/46/EC, i.e. the General Data Protection Regulation

The European Parliament and Council (EU) 2018/302. decree (28.02.2018) on action against unjustified territorial content restrictions and other forms of discrimination based on the Consumer's nationality, place of residence/establishment within the internal market, as well as 2006/2004/EC and (EU) 2017/2394. regulation, and on the amendment of Directive 2009/22/EC

Scope and acceptance of GTC

In addition to the relevant legislation, the content of the contract to be concluded is also regulated by our General Terms and Conditions. Within the framework of this, we summarize the rights and obligations of you and us, the conditions for concluding the contract, the payment and delivery conditions, the deadlines, the rules related to responsibility, as well as the conditions for exercising the right of withdrawal.

By placing your order, you accept the General Terms and Conditions of the Company, which belong to the contract to be concluded.

The provisions of these General Terms and Conditions and its appendices - including the conditions for the order - and the prices indicated on the website are valid only and exclusively for purchases made via the Seller's website, www.bunnymoonhu.com.

The Seller named in point 2 of the General Terms and Conditions is entitled to unilaterally modify these General Terms and Conditions and its annexes at any time without giving any reason or special notice. The amendments are effective and applicable from the date of their publication. In the event of a price change, for orders placed prior to the change, the old price - prior to the change and confirmed to the customer - is valid and will be charged. 

These GTC and its annexes are subject to Hungarian law. Provisions not regulated in these GTC and its annexes are governed by Hungarian law, especially Act V of 2013 on the Civil Code and Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. the relevant provisions of the Act apply.

Present ATS. in case of legal invalidity of some of its clauses, the rest of the contract remains binding. Where applicable, the applicable statutory provisions will take effect in lieu of invalid clauses.

In case of a possible complaint related to our activity, you can contact the following supervisory bodies:

• • • • Clerk of the Mayor's Office of the City of Pécs (7621 Pécs, Széchenyi tér 1., 72/533-800)
      • Pécs Traffic Office Technical Licensing, Consumer Protection and Employment Department, Consumer Protection Department (Address: 7630 Pécs, Hengermalom u. 2., (72)795-398)
      • Baranya County Conciliation Board (7625 Pécs, Majorossy I. 36, +3672-507-154, info@baranyabekeltetes.hu) 

Language and form of contract

The language of the contract is Hungarian.

The contract is created by placing the order and accepting our General Terms and Conditions.

Prices listed in the online store

Prices are in forints. The Seller's business is tax-free, so the prices do not include VAT. The Seller reserves the right to change the price.

Complaint handling and legal enforcement options

The Consumer can make objections to the product or the activities of the Seller to the contact details of the Contractor provided in point 2 of the General Terms and Conditions.

 The Consumer can primarily communicate his complaint about the Seller's business in writing, but in some cases also verbally. The complaint may refer to the behavior, work or omission of the person acting on behalf of the Seller, which is directly related to the distribution and sale of the product.

The Seller will immediately investigate the verbal complaint and resolve it if possible. If the Consumer does not agree with the handling of the complaint or the immediate investigation of the complaint is not possible, the Seller takes a record of the complaint and its position in relation to it, a copy of which is delivered to the Consumer (in case of personal presence, it will be handed over on site). In the case of a complaint received by e-mail, it will be sent to the Consumer within 30 days together with the answer. The Seller will respond to the written complaint in writing within 30 days of receipt. If the complaint is rejected, the Seller is obliged to justify its position. The Seller is obliged to provide the complaint with a unique identification number - also in the case of a verbal complaint communicated by phone or other electronic communication service.

The record of the complaint must include:

• • • • • The place, method and time of delivery of the complaint
        • Consumer's name, address and contact information
        • A detailed description of the consumer complaint, as well as a list of documents, records and evidence
        • Seller's statement on its position regarding the Consumer's complaint, if it can be investigated immediately
        • Place and time of record taking
        • The signature of the person recording the minutes and the signature of the Consumer - the latter in the event that the verbal complaint is communicated in person
        • The unique identification number of the complaint - in the case of a verbal complaint communicated by telephone or other electronic communication service - the Seller will keep the record of the complaint and a copy of the response for 5 years, and present it at the request of an inspection authority.
        • the Seller informs the Consumer in writing, if the complaint is rejected, which authority or Conciliation Board can initiate the procedure with the complaint. The information includes the seat, mailing address, and contact details (website, e-mail, phone number) of the competent authority and the Conciliation Board based on the Consumer's place of residence/residence, as well as the Seller's position regarding the use of the Conciliation Board procedure for the purpose of settling the Consumer's legal dispute.

In the event that the legal dispute between the Seller and the Consumer is not resolved through negotiations, the Consumer may use additional legal enforcement options.

Consumer Protection Authority procedure: In the event of a violation of Consumer rights, the Consumer is entitled to file a complaint with the Consumer Protection Authority responsible for his place of residence. The authority decides on the conduct of the Consumer Protection procedure after evaluating the complaint. The first-level official tasks are performed by the district offices. Their availability: http://jarasinfo.gov.hu/

Judicial proceeding: Within the framework of the civil procedure, the Consumer is entitled to enforce his claim arising from the legal dispute in court pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

Conciliation Board procedure: You have the right to contact the Conciliation Board competent for your place of residence/stay if your Consumer complaint is rejected. The condition for initiating the procedure is that the Consumer directly attempts to settle the dispute with the Seller.

In the Conciliation Board procedure, the Seller is obliged to cooperate. Based on this, the Seller is obliged to send a response to the invitation of the Conciliation Board, as well as to appear at the hearing before the Conciliation Board and to ensure the participation of the person authorized to establish an agreement.

If the Seller's registered office/premises is located outside the county of the chamber that operates the territorially competent Conciliation Board, the Seller's obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the Consumer's demand.

If the Seller does not comply with the above obligation of cooperation, the matter falls under the jurisdiction of the Consumer Protection Authority, according to which a mandatory fine is in force in case of illegal behavior of companies, which cannot be waived.

The amount of the fine:

• • • • • for small and medium-sized enterprises up to HUF 15,000 - 500,000, 
        • And for a large company with an annual net sales of over HUF 100 million, it can range from HUF 15,000 to 5% of the company's annual net sales, up to a maximum of HUF 500 million.

The Consumer can request the initiation of the Conciliation Board procedure. The request must be sent in writing (by letter, fax, telegram, or on the website of the Conciliation Board, in electronic form) to the president of the Conciliation Board.

The application initiating the Conciliation Board procedure must include:

• • • • • Consumer's name, residence/place of residence, contact information
        • The name, registered office/site of the company involved in a consumer dispute
        • The consumer's position and related evidence and facts
        • The consumer's declaration that he attempted to settle the dispute directly with the concerned business
        • The consumer's statement that he did not initiate any other Conciliation Board proceedings in the case, did not initiate mediation proceedings, did not submit a claim letter, did not submit a request for the issuance of a payment order
        • Motion for a board decision
        • Consumer's signature
        • If the Consumer has applied for the jurisdiction of another body instead of the competent Conciliation Board, its designation

It is absolutely necessary to attach to the request the document or a copy of the document, the content of which the Consumer refers to as evidence (the company's written statement rejecting the complaint, if this is not available, then the written evidence in the Consumer's possession of the attempted negotiation).

If an authorized representative acts in the case of the complaint, the authorization issued by the Consumer must be attached to the application.

More information about Conciliation Boards: http://www.bekeltetes.hu.

Contact details of the regionally competent Conciliation Boards:

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72 507-154
Fax: 06-72 507-152
E-mail address: abeck@pbkik.hu, mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76 501-500, 06-76 501-525, 06-76 501-523
Fax: 06-76 501-538
E-mail address: bekeltetes@bacsbekeltetes.hu, mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp.
Phone number: 06-66 324-976
Fax: 06-66 324-976
E-mail address: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46 501-091, 06-46 501-870
Fax: 06-46 501-099
E-mail address: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1 488-2131
Fax: 06-1 488-2186
E-mail address: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62 554-250/118
Fax: 06-62 426-149
E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Phone number: 06-22 510-310
Fax: 06-22 510-312
E-mail address: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96 520-217
Fax: 06-96 520-218
E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52 500-710
Fax: 06-52 500-720
E-mail address: korosi.vanda@hbkik.hu

Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Phone number: 06-36 429-612
Fax: 06-36 323-615
E-mail address: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.
Phone number: 06-56 510-621, 06-20 373-2570
Fax: 06-56 510-628
E-mail address: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34 513-027
Fax: 06-34 316-259
E-mail address: szilvi@kemkik.hu

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone number: 06-32 520-860
Fax: 06-32 520-862
E-mail address: nkik@nkik.hu

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Mailing address: 1364 Budapest, Pf.: 81.
Phone number: 06-1 269-0703
Fax: 06-1 474-7921
E-mail address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u. 6.
Phone number: 06-82 501-026
Fax: 06-82 501-046
E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42 311-544
Fax: 06-42 311-750
E-mail address: bekelteto@szabkam.hu

Tolna County Conciliation Board
Address: 7100 Szekszárd, 23-25 Arany J. u. III. floor
Phone number: 06-74 411-661
Fax: 06-74 411-456
E-mail address: kamara@tmkik.hu

Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér
Phone number: 06-94 312-356
Fax: 06-94 316-936
E-mail address: vmkik@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1st floor 116.
Phone number: 06-88 429-008
Fax: 06-88 412-150
E-mail address: bekelteto@veszpremikamara.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u.
Phone number: 06-92 550-513
Fax: 06-92 550-525
E-mail address: zmbekelteto@zmkik.hu

Online dispute resolution platform:

After registering as a consumer on the website created by the European Commission, by filling out the application on the page, the consumer can settle legal disputes related to online shopping without initiating court proceedings. This is also a way to enforce consumer rights without distance limitations.

You can make a complaint about the product/service purchased online.

On this online dispute resolution platform, you and the company you have complained about can choose together which dispute resolution body will be assigned to handle the complaint.

The online dispute resolution platform is available at the following website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyrights

A website is considered an author's work according to Act LXXVI of 1999 on copyright. pursuant to Section 1 (1) of the Act, each part is protected by copyright. Unauthorized use of the images, texts, software and graphic programs on the website, as well as the use of harmful applications that modify the website, is prohibited, according to § 16 (1) of the same law. Please note that materials, images, videos, and texts from the Seller's website and database can only be downloaded with the written consent of the right holder (Rebeka Novák-Szabó) and the source must be indicated.

If the image and/or text content of the above-mentioned interfaces is used without written permission, the unauthorized user must pay for the use of the content. The fee payment is calculated from the first day of use (appearance)! A total of HUF 20,000/day is payable.

The right holder: Rebeka Novák-Szabó ev.

Data protection

The Seller hereby informs its customers that their data is stored in order to fulfill the contract and to later prove the terms of the contract. The customers' data will not be transferred to third parties, when handling their data in accordance with Act LXIII of 1992 on the protection of personal data and the disclosure of data of public interest. acts in accordance with the law.

Buyers must provide their personal data (name, address, phone number, e-mail, etc.) during the order process. During the order, the Seller only requests data that is absolutely necessary for the fulfillment of the orders and the completion of the purchase.

The Seller may analyze the data provided at the time of ordering or when subscribing to the newsletter for its own internal use, for the purpose of creating statistics, and may use them for marketing and promotional purposes. By voluntarily providing their personal data, the buyer consents to the fact that their data will be used by the Seller for the purpose of their own marketing activities - until they receive a possible prohibition statement - for the purpose of their own marketing activities in accordance with Act CXIX of 1995 on the management of name and address data for the purpose of research and direct business acquisition. handle, process and store it in the future for the purposes of market research and direct business acquisition defined by law. Only the Seller's employees can access the data, the company does not release the data to third parties.

Data management is valid until withdrawn. It is possible to unsubscribe from the newsletter by clicking on the "unsubscribe" button at the bottom of the newsletter, by sending a cancellation letter to the e-mail address bunnymoon.hu@gmail.com, or by sending a letter to the Seller's headquarters by post.

The customer can modify or revoke his consent to data management at any time, and can also request the correction or deletion of his personal data and information about data management.

In the event of unlawful data processing, you can object to the data processing and apply to the court or data protection commissioner for legal redress.

Partial Invalidity and Code of Conduct

In the event that a point of our General Terms and Conditions is legally incomplete/invalid, the provisions of the relevant legislation shall govern that part. The rest of the contract remains valid.

The Seller's business does not have a code of conduct in accordance with the Act on the Prohibition of Unfair Trade Practices towards Consumers.

Operation of technical protection measures and digital data content: The servers that provide the data displayed on the Seller's website have an availability of over 99.91 TP3T/year. The entire data content is continuously saved, and the original data can be restored at regular intervals if there is a problem. The data that appears on the Seller's website is stored in a MySQL or MSSQL database. Due to their sensitive nature, this data is stored with a suitable level of encryption, and for coding it uses hardware support, which is built into the processor.

Product features: Information on the properties of the products for sale on the Seller's website is provided by the description on the product page.

Correction of data entry errors and responsibility for the veracity of the data: During the order process, before confirming the order, you have the opportunity to change or correct the data you provided. You are responsible for the accuracy of the information you provide. Based on these data, the Seller issues the invoice and delivers the product(s) to the address indicated as the delivery address. By placing your order, you acknowledge that the Seller's company is entitled to transfer to you damages and costs resulting from the data you provided incorrectly. The Seller excludes responsibility for performance due to incorrect data entry. Due to the saturation of the entered e-mail address or mailbox, the confirmation will be considered undeliverable, thereby (preventing) the implementation of the contract.

Procedure in case of incorrect price: the Seller excludes his responsibility for the obviously erroneously displayed price, despite all his care, and also due to a failure of the IT system.

It is considered an obviously incorrect price:

• • • • • HUF 0
        • Price showing a discount incorrectly (e.g.: original price of product: HUF 10,000, discount: 20%, discounted price: HUF 5,000, since in this case the correct price should be HUF 8,000)

If an incorrect price has been indicated, the Seller will inform you of the case and offer you the opportunity to purchase the product at the correct price, so according to your decision, you can either order the product at the correct price or cancel the purchase without consequences (except for digital products). In the case of a digital product, the Parties agree on the purchase at an incorrect price.

Use of online store

The online store operated by the Seller (see: Shop menu item) provides the User with the presentation of the products (products with pictures, descriptions, prices on the website) and the option of online ordering. You can browse the menu system on the Seller's website. You will find the products organized by category. By clicking on the name of a category, the products in that category will be displayed. From the list page, you can find a detailed description of the product by clicking on the product name. It is also possible to search by keyword in the online store. The word sale is indicated on our sale products.

If you want to buy a product, you can do so (if you want more pieces, by setting the number of pieces, then) by clicking on the basket button. You can view and check the products in the cart using View Cart. Here you can change the quantities or delete products. In the case of a digital product, it is not possible to specify a piece number, as it cannot be interpreted in the case of the product. By clicking Empty Cart, the entire contents of the cart will be deleted.

If you have chosen which products you want to order, you can place the order by clicking on the Order button. There is an option to register on the site, in which case you place your order by entering your account on the site. When registering, you must enter the following data: name, address, billing address, delivery address, e-mail address, password. The Seller's company will confirm the success of the registration by e-mail.

The security of the login data is the responsibility of the User, he is responsible for updating his data, he is obliged to inform the Seller if his data has been misused by a third party. If you have forgotten your password, click on the "Forgot password" option, after which the system will send a link to the User's registered e-mail address, which can be clicked to create a new password.

During the ordering process, the User must select the preferred payment and delivery method. Immediately before approving the order, the User can check the correctness of the data, the products to be ordered and their quantity on the Order summary page.

If you find everything in order, you can finalize your order by clicking the "Send order" button, which you will receive a confirmation of on the website and by e-mail. If you notice in the confirmation e-mail that you have entered incorrect data, please notify the Seller immediately, within 24 hours.

The information on the website does not constitute an offer to conclude a contract on the part of the Seller. You are the bidder.

By clicking the "Send order" button, you acknowledge that your offer is deemed to have been made and that your statement entails a payment obligation. If we do not confirm your offer within 48 hours according to our General Terms and Conditions, you will be released from your obligation to make an offer.

You can place your order at any time in the online store of the company for sale. You will receive an automatic confirmation of your order, which means that your order has been received, but this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation by e-mail within 24 hours of placing your order, please let us know, as there may be a technical problem, which may be why your order did not arrive in our system.

In the online store, it is only possible to pay by bank card, which you can do through the Barion system. The order is completed when the product is paid for. After the payment is approved, the system sends an automatic message about the creation of the order, which includes the invoice related to the order and the ordered, downloadable digital product. With this e-mail, the Seller confirms your offer, at which point the contract between the Parties is established. If you do not receive confirmation of your order after finalizing your order (and you have previously checked all folders of your e-mail account, including Spam and other possible subfolders, e.g. Promotions) within a few hours (maximum 24 hours), in that case, contact the Seller immediately.

You can find more information about the BARION payment method on the Barion website: https://www.barion.com/hu/. In the online store, you can only pay by bank card, through Barion's secure payment system.